Voya Financial, Inc. (NYSE: VOYA) is set to deepen its collaboration with Unqork, an enterprise development company focused on AI, to enhance its retirement services and improve customer experiences. This move builds on a seven-year partnership between the two companies, aiming to leverage AI technology to streamline operations and deliver greater business value.
Announced on October 13, 2026, Unqork revealed that Voya Financial has chosen to utilize UnqorkAI, their AI-native platform, to support AI-driven retirement experiences and workflow initiatives. This decision aligns with Voya’s broader strategy of integrating advanced technology to improve customer service and operational efficiency. The use of AI in financial services is becoming increasingly prevalent as companies seek to enhance their offerings and meet the evolving needs of their clients.
UnqorkAI is designed to assist enterprises in regulated industries by enabling them to construct and operate AI-generated applications more efficiently and cost-effectively. The platform offers a way to build applications with greater speed and predictability, which is crucial for industries that require strict compliance and governance. By reducing the total cost of ownership (TCO), UnqorkAI allows companies to allocate resources more effectively, focusing on innovation rather than maintenance.
Voya, a customer of Unqork since 2019, has already utilized the platform to develop and manage critical applications for Sponsor Onboarding and Producer Onboarding, replacing outdated systems with more streamlined workflows. This transition has enabled Voya to reduce complexity and improve operational efficiency, which is essential in maintaining competitive advantage in the financial services sector.
Rajat Kalia, Voya Financial's Chief Technology Officer for workplace solutions, emphasized the company's approach: “At Voya, we start with the business problem and apply AI where it can create meaningful value for our customers and clients.” He noted that as an early adopter of UnqorkAI, Voya sees opportunities to enhance onboarding processes while maintaining strict security and governance standards. This approach reflects a growing trend among financial institutions to adopt AI technologies that can offer tangible benefits while ensuring compliance with regulatory requirements.
Unqork's mission is to help businesses manage complexity securely and cost-effectively. With UnqorkAI, the company continues this mission by enabling faster development and deployment of enterprise-grade applications, reducing maintenance costs and complexity. This is particularly important in the financial sector, where the ability to quickly adapt to changing market conditions and customer needs can be a significant differentiator.
Gary Hoberman, CEO and Founder of Unqork, praised Voya's pioneering efforts in the financial sector, stating, “Voya is a pioneer in delivering best-in-class retirement experiences, while proving that speed and governance can co-exist when you eliminate technical debt at the root.” He expressed enthusiasm about the ongoing partnership with Voya, highlighting the potential for AI-driven innovation in financial services. The collaboration between Voya and Unqork is an example of how financial institutions can leverage technology to enhance their service offerings and improve customer satisfaction.
Voya Financial is a prominent player in the retirement, employee benefits, and investment management sectors, serving over 18 million customer relationships. The company is recognized for its customer-centric culture and commitment to financial confidence and inclusivity. Voya's collaboration with Unqork underscores its dedication to leveraging technology to secure a better financial future for its clients. This partnership is part of Voya's broader strategy to remain at the forefront of innovation in the financial services industry.
Unqork, known for empowering enterprises to build complex software without creating unsecured code, has partnered with major firms like Goldman Sachs and BlackRock to accelerate digital transformation while minimizing risks and costs. This partnership with Voya Financial marks a significant step in advancing AI applications in the financial industry. By collaborating with Unqork, Voya is positioning itself as a leader in the use of AI to enhance customer experiences and drive business growth.
For more information about Voya Financial and Unqork, visit their respective websites and follow them on social media platforms.
Footnotes:
- Voya Financial, Inc. is a leading company in retirement, employee benefits, and investment management, supporting over 18 million customer relationships. Source.
- UnqorkAI is an AI-native platform designed to help enterprises in regulated industries build and run AI-generated applications efficiently. Source.
- Voya has been a customer of Unqork since 2019, using its platform for critical onboarding applications. Source.
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